FAQ

Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.

Q:What is Open Box?
A: As the name implies, this refers to a product that someone bought but merely "opened the box".
Q:What are "Factory Reconditioned Products"?
A:Customers return products for many reasons: a customer may change his or her mind, not like the product, or have difficulty operating it. Whether it is returned a month later or only the very next day, such an item must be identified as reconditioned or refurbished to be resold.
Q:How are products reconditioned?
A: Every product targeted for reconditioning must pass a thorough examination. After repairing any defect and sanitizing when necessary, the product is repackaged either by the original manufacturer or a reputable professional outside firm may perform the reconditioning, returning the products to like-new or almost new condition.
Q:What makes a factory reconditioned product such an excellent purchase?
A:Factory-reconditioned products maintain high quality standards. Each item is checked at least twice for proper working condition and quality. In fact, reconditioned goods have a very low (2-percent) cost of return. The price you pay for a reconditioned item is much lower than at retail.
Q:What is your return policy?
A: Customer may return the product purchased from PantherTronics.com within thirty (30) days of delivery of the order. Products with Manufacturer Warranties which exceed 30 days, may be returned directly to the manufacturer according to their instructions. Customer may request a replacement product otherwise company credit will be issued. 20% restocking fee applied to your return. Shipping cost is non refundable. Items with manufacturer's defects: Please return the defective product and we will promptly ship you a replacement. Items returned as defective that are found to not be defective will incur a 20% restocking fee for the returned unit, therefore we suggest contacting the manufacturer as listed in your owners manual for support prior to requesting a return authorization. All of the defective cellular phones must be returned to the manufacturer. Refunds will not be issued if a return is made without an RMA number.
Q:How do I return a product?
A:How to return an item: For Customer service or Tech support questions Please E-mail us at sales@panthertronics.com to notify a defective item and request for an #RMA number. Please, allow 48 hours to respond to your email. Please have your order number available. When you return the item please include a copy of your invoice or order confirmation email, write your RMA number on it and provide a return reason. Returns must be in like new condition. Returns will not be accepted without all of the original packaging, manuals and accessories. All returns must be received by PantherTronics.com within 14 days from the RMA number issuing date. Refunds will not be issued if a return is made without an RMA number or after 14 days of delivery of the order.

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